Job Description

We are seeking an experienced Hotel Manager to lead operations at a high-end luxury or boutique hotel property. In this pivotal role, you will oversee all aspects of hotel management, from daily operations and guest experience to staff leadership and financial performance. You will be responsible for maintaining the highest standards of service excellence, ensuring guest satisfaction, and driving profitability while upholding the property's brand identity and reputation. Your strategic vision and operational expertise will shape the guest journey and create an environment where both guests and staff thrive.

Key Responsibilities:

• Oversee all hotel operations, including front office, housekeeping, food and beverage, maintenance, and security, ensuring seamless coordination across departments
• Set and monitor key performance indicators (KPIs) such as occupancy rates, average daily rate (ADR), revenue per available room (RevPAR), and guest satisfaction scores
• Lead, mentor, and develop the management team and staff, fostering a culture of excellence, accountability, and continuous improvement
• Ensure exceptional guest experiences by establishing service standards, handling guest relations, and resolving complaints with professionalism and care
• Manage the hotel budget, control costs, optimize revenue streams, and prepare financial reports for ownership or corporate headquarters
• Maintain compliance with health, safety, labor, and hospitality regulations and standards
• Develop and execute marketing strategies, promotional campaigns, and partnerships to increase bookings and brand visibility
• Oversee capital improvements, maintenance schedules, and vendor relationships to preserve property quality and guest comfort
• Represent the hotel at industry events, community engagements, and corporate meetings to strengthen relationships and market presence

Candidate Profile

We are looking for candidates who bring 5–10 years of progressive management experience in luxury five-star or boutique hotel environments. You possess a deep understanding of high-end hospitality operations, guest expectations, and the nuances of luxury service delivery. You are a strategic thinker with strong business acumen, combined with genuine passion for hospitality and people leadership. Your track record demonstrates success in driving revenue, improving operational efficiency, and building high-performing teams. You thrive in fast-paced, detail-oriented environments and are committed to excellence in every aspect of your work.

Experience & Expertise Required:

• 5–10 years of hotel management experience, with a minimum of 3 years in a general manager, assistant general manager, or equivalent leadership role
• Proven experience managing luxury five-star or boutique hotel properties with 100+ rooms
• Strong financial acumen, including budget management, P&L responsibility, and revenue optimization
• Demonstrated expertise in guest relations, service recovery, and maintaining high guest satisfaction ratings
• Proficiency with hotel management systems (PMS), revenue management software, and hospitality analytics tools
• Knowledge of health, safety, labor laws, and hospitality industry standards and best practices
• Excellent communication, negotiation, and interpersonal skills across all organizational levels

Qualities & Work Approach:

• Strategic mindset with the ability to balance operational excellence with long-term business growth
• Strong leadership presence and emotional intelligence; ability to inspire and develop teams
• Detail-oriented with exceptional organizational and multitasking capabilities
• Proactive problem-solver who remains calm under pressure and adapts to changing circumstances
• Passionate about hospitality and committed to delivering memorable guest experiences
• Integrity and professionalism; ability to uphold brand standards and represent the property with distinction
• Collaborative approach to cross-departmental teamwork and stakeholder engagement

Role Impact & Success:

In this position, you will directly influence the guest experience, staff satisfaction, and financial success of the property. Success is measured by sustained guest satisfaction, operational efficiency, revenue growth, and the strength of your leadership team.