Wiggli is an AI-native recruitment platform. Sourcing, ATS, VMS, CRM and FMS back office in one system, instead of the five disconnected tools most recruitment teams still pay for. We're a fast-growing SaaS company with offices in Antwerp, Brussels, Morocco and Dubai, and clients across the globe.

We're expanding the Customer Success team. You'll take on your own portfolio of clients, with the French-speaking accounts as your core, and own them from their first login onwards.

What you'll do

Onboard and activate new clients. Kickoff, configuration, data migration follow-up, getting their team working in the platform and reaching their first results.

Train users. Recruiters, hiring managers and admins, on the full platform. You make them confident enough to stop asking how and start asking what else.

Own the account after the signature. Once the contract is signed, the account is yours. You drive adoption, spot the accounts going quiet before they turn into a churn risk, run the renewal and extension conversations, and find the upsell when a client outgrows its plan.

Work hand in hand with Sales. You take over where the deal closes, so you'll sit close to the commercial team: handover on every new client, shared work on expansion and renewals, and honest feedback to Sales on what you're seeing in the accounts and in the market.

Run business review calls. Show clients what they're getting out of the platform in numbers: usage, adoption, placements, time saved.

Be the bridge to product and tech. Document the issues and feature requests you pick up, push them to the right team, and follow up until they're closed. What you flag here genuinely shapes the roadmap.

Turn results into proof. Testimonials, use cases and references from the clients you've made successful.

What you bring

Hard requirements:

• Native French
• Strong English, written and spoken
• Experience in a SaaS environment, in a client-facing role
• Based in Belgium

Nice to have:

• A background in recruitment, HR or talent acquisition
• Dutch

The profile that fits

You've worked in software before, in customer success, onboarding, support or account management. It doesn't have to be a long track record, but you should understand how a SaaS business runs: adoption, retention, renewals, and why a quiet account is a warning sign.

You're genuinely tech-savvy, not just tech-tolerant. You'll be in an ATS, a CRM, an AI sourcing engine and a back office all day, handling configuration and integration questions without an engineer in the room. You follow what's happening in AI, because clients will ask you what an AI sourcing agent does and where the recruiter stays the decision-maker. We'll teach you the detail, the curiosity has to be yours.

You're eager to learn, because this product ships fast. And clients trust you, also when something in the product isn't working.

Why Wiggli

• You own your accounts end to end, from onboarding to renewal, not one slice of someone else's process.
• Short decision lines. Direct access to Sales, product, tech and leadership.
• An AI-native product in a market that rewrites itself every quarter, so you learn fast.
• A remote role in an international team, with colleagues and offices in Belgium, Morocco and Dubai.
• You'll be coached into the role, and there's real room to grow as your portfolio grows.

Apply by submitting your CV.